Consulting Communication Strengths

• July 8th, 2010

I talk with and interview a variety of different people. It is sometimes for a very brief time period before I have to determine what they are disclosing, without their words. As Peter Drucker said:

The most important thing in communication is hearing what isn’t said.

The same is true for any business. What has focus or is neglected? What behaviors are exhibited? There are many studies and even shows on non-verbal communication.

My greatest strength as a consultant is to be ignorant and ask a few questions.

Sometimes, you have to explicitly ask what the missing pieces are. When talking with a client, whether for web design or business strategy, I always try to finish with, “What haven’t I asked about?” I am usually rewarded with a key piece of the puzzle that the organization is hiring me to solve.

Creative Commons License photo credit INTVGene
Related: Work Smart, Focus, & Fail Well

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